Randy Shepard & Associates, Inc. : Automotive Warranty Claims Processing

Serving Dealers Since 1979 "With Warranty Excellence"

Factory Style Mini Audit

Factory Style Mini Audit

  • This program is designed to identify your problem areas and assist in correcting problems before they get out of hand.
  • We will thoroughly critique 50 (or 100) of your already paid claims. In doing so, we will provide you with a written report outlining any problems and/or concerns which we have identified.


Some of the common items which we identify are:

  1. Tech’s being paid for work which is not documented and/or not being paid for work which is documented.
  2. Add-on repairs, which do not conform to the current Warranty & Policy requirements.
  3. Non-compliance with Factory Warranty Policy and Procedures. What could be debited and why! PLUS MUCH MORE!
     
  • By doing so, we can help the dealer to stop a potential audit before it happens and keep the dealership in line.
  • We become the Auditor in critiquing these claims, but unlike the manufacturer, we don’t charge you back for anything.
  • Every Dealer Principal needs an extra set of eyes and ears to protect them.
  • This is part of what we do and we do so by the book without any bias whatsoever. Just the facts!

Company Information

Randy Shepard & Associates, Inc.
Phone: 1-877-656-8900  Fax: 1-877-656-9787

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