Randy Shepard & Associates, Inc. : Automotive Warranty Claims Processing

Serving Dealers Since 1979 "With Warranty Excellence"

Warranty Claims Processing

Warranty Claims Processing

RS&A, Inc. Warranty Claims Processing Procedures

  • Computerized tracking of all claims from submission to final payment.
  • Quick turnaround of your warranty claims, reducing your receivables and increasing your working capital. (Within 24-48 business hours)
  • Our professionals will apply all labor operations, concern and condition codes to your claims.
  • Review all claims for appropriate documentation according to the manufacturers specific policy and procedures.
  • Complete data entry and download of claims.
  • Full review of the daily answerbacks and/or acknowledgments to verify full payment has been received.
  • Automatically re-submit all rejected claims immediately. Our rejection rate is lower than the national average. In most cases, under 5%.

Send Claims To RS&A, Inc. (utilizing electronic media)

RS&A, Inc. has several ways to get claims to us for processing without the original hard and/or soft copies ever leaving your dealership: Claims can be sent daily, hourly or by the claim.

Faxing Program: Claims are faxed on a daily basis which eliminates shipping time and cost and assures faster turnaround of claims and payment.

Scanner Program: Similar to the faxing program but a little more convenient, claims are scanned daily and received by RS&A in an email format. (Free use of a Scan Machine as long as active on the program)

Benefits of Our Services

  • Fixed cost for processing your claims - Your rate will never increase
  • The cost for RS&A, Inc. is well under the industry average. In most cases more cost effective than keeping it in-house
  • Dealership only invoiced on claims that get paid by manufacturer.
  • We do not get paid until you do
  • The dealer receives a customized “Dealer Progress Report” as needed
  • Each dealership receives a Free weekly “Wizards of Warranty” newsletter via email
  • RS&A, Inc. Employs a full time IT Department to help with any computer and connectivity issues
  • No Contracts, either party can terminate agreement with 30 day written notice


Company Information

Randy Shepard & Associates, Inc.
Phone: 1-877-656-8900  Fax: 1-877-656-9787

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